Fire Protection Services, LLC
Fire Alarm Coordinator
Atlanta, GA - Full Time
Fire Protection Services, LLC is hiring a Fire Alarm Coordinator to manage recurring fire alarm inspection and service scheduling for our Atlanta location. This is a high-volume, high-persistence outbound role — you'll be the driving force behind keeping our fire alarm inspection calendar full and our customers compliant.
If you're organized, thrive on follow-through, and don't let a call go unanswered without a next step, we want to talk to you.
What You'll Do
Based out of our Atlanta office — in-office, Monday–Friday.
Compensation & Benefits
If you're organized, thrive on follow-through, and don't let a call go unanswered without a next step, we want to talk to you.
What You'll Do
- Customer Outreach: Make persistent outbound calls — up to 50 per day — to current fire alarm service clients in the Atlanta area to schedule recurring inspections and testing as they come due, following up consistently until booked.
- Scheduling Coordination: Partner with Fire Alarm Technicians and Field Leadership to prioritize, confirm, and adjust appointments based on system type, AHJ requirements, and technician availability.
- Job Closeout & Materials: Support job closeouts and assist with material/parts ordering and staging for upcoming fire alarm service and installs.
- Service Recommendations: Identify opportunities to recommend additional services (system upgrades, bundling, new offerings) during client calls.
- Data Integrity: Keep client and job records accurate and current in ServiceTrade and QuickBooks; maintain inspection schedules in Excel/Google Sheets.
- Administrative Support: Assist with email correspondence and general scheduling support as needed.
- 1–2 years in customer service, dispatch, or scheduling (fire alarm, fire protection, or life safety industry experience strongly preferred).
- Excellent phone communication and genuine persistence — you don't give up after one call.
- High attention to detail and strong organizational skills.
- Proficiency with ServiceTrade, QuickBooks, Excel, and Google Sheets (or the ability to learn fast).
- Self-motivated, adaptable, and collaborative in a fast-moving team environment.
- Experience scheduling or coordinating fire alarm inspections, testing, or monitoring services.
- Familiarity with AHJ (Authority Having Jurisdiction) requirements and inspection compliance timelines.
- Experience with low-volume, high-persistence outbound calling campaigns.
Based out of our Atlanta office — in-office, Monday–Friday.
Compensation & Benefits
- Salary: $45,000 – $55,000, based on experience
- PTO, paid holidays
- 401(k) with match
- Medical, dental, vision, life insurance
- Opportunity to grow into broader client support and coordination roles
